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Terms & Conditions & General Information |
Terms & Conditions Please read carefully By ordering from and making a payment to Tip Top Toppers, it is deemed that you have accepted the terms and conditions and are fully aware and understand the safety issues as described within the website. Safety All items are, unless stated otherwise, produced by myself, are handcreated with quality materials and come from a pet and smoke free enviroment. I use a number of different die cutters to make the shapes and some have been handcut by myself. Because all the items are handcreated, it is impossible to create exact replicas. Many of the cards are unique and this will be stated on the description, however if you require multiples of the same item please contact me and I can advise if this is possible. Due to the handcrafted nature of the items for sale the photographs are only representative of the actual item. Postage and packing charges for orders to UK based addresses are as follows: Order upto £9.99 = £1.50 postage and packing Order between £10.00 and £24.99 = £2.50 postage and packing Order over £25.00 = £3.50 postage and packing The amounts are calculated automatically at checkout. There are no minimum order requirements. I aim to dispatch all orders within 5 working days from cleared payment. If your order is urgent, please contact me to advise of preferred dispatch time. When your order is dispatched a confirmation email will be sent to you. If you have any queries or questions please feel free to contact me and I will do my best to resolve any issues. Unfortunately, I cannot be held responsible for postal delays or items which go astray or arrive damaged. If a signed for or insured service is required please contact me. If your order is for a bespoke or customised topper, embellishment or greeting card, the 5 day dispatch as described above does not apply. Dispatch details will be agreed upon acceptance of order.
I want you to be completely satisfied with your purchase. If for any reason, you wish to return part or all of your order, providing it is returned in the same condition as dispatched, I will normally refund your purchase price. I reserve the right to deduct postage and transaction costs where necessarily incurred. If a refund is requested due to damaged packing, I reserve the right to request that the original packing is returned with the order. I cannot be held responsible for lost or delayed orders and I reserve the right to offer, at my discression a refund less postage and administration costs incurred. Refunds will be processed by the method of payment.
Clean, previously used and undamaged packaging is used to package all orders. This helps to keep postage and packing costs low and also minimises the impact of unnecessary waste in landfill sites. Although your order may look a little worse for wear, the contents should arrive in perfect condition!
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