Shipping & Dispatch
Postage and packing charges are as follows:
UK based addresses = £1.50 postage and packing flat rate
Currently I am unable to ship outside of the UK – if you are based outside of the UK then please email me for postage costs. The amounts are calculated automatically at checkout. There are no minimum order requirements.
Please note, some items will attract a small additional charge due to their size and weight - this will clearly be shown on the listing.
I aim to dispatch all orders within 5 working days from cleared payment. If your order is urgent, please contact me to advise of preferred dispatch time. When your order is dispatched a confirmation email will be sent to you. If you have any queries or questions please feel free to contact me and I will do my best to resolve any issues. Unfortunately, I cannot be held responsible for postal delays or items which go astray or arrive damaged. If an insured service is required please contact me.
If your order is for a bespoke or customised greeting card, the 5 day dispatch as described above does not apply. Dispatch details will be agreed upon acceptance of order.
I want you to be completely satisfied with your purchase. If for any reason, you wish to return part or all of your order, providing it is returned in the same condition as dispatched, I will normally refund your purchase price. I reserve the right to deduct postage and transaction costs where necessarily incurred. If a refund is requested due to damaged packing, I reserve the right to request that the original packing is returned with the order.
I cannot be held responsible for lost or delayed orders and I reserve the right to offer, at my discression a refund less postage and administration costs incurred. Refunds will be processed by the method of payment.
Clean, previously used and undamaged packaging is used to package all orders. This helps to keep postage and packing costs low and also minimises the impact of unnecessary waste in landfill sites. Although your order may look a little worse for wear, the contents should arrive in perfect condition!
Payment Methods
PayPal
Payment is given as GB pounds sterling (GB££) and is made via PayPal. You do not need to have a PayPal account to make the payment, however please visit http://www.paypal.co.uk/ if you are unfamiliar with this payment method. Once your PayPal payment is cleared your order will be dispatched. Please be assured that your credit card or bank details are NEVER passed to me I only receive confirmation of your payment. Any PayPal payment queries should be directed to PayPal directly as I am not responsible for payment errors, however if you are experiencing problems please contact me and I will do my best to help.
Personal Cheques / Bankers Drafts / Postal Orders
If you do not wish to use PayPal for payment method, then please print off the order details BEFORE you proceed through checkout. I am only able to accept personal cheques, bankers drafts and postal orders providing they are drawn in GB£ sterling and from a UK bank. Please make payments payable to RUTH CUNLIFFE and allow up to 10 working days for cheques to clear. If making payment by this method please ensure a copy of your order, full postal address and contact email is included to avoid unnecessary processing delays.
I will accept payment in cash, however this is by prior arrangement only and I will not be held responsible for loss or partial arrival of your payment.
Once your printed order is received, all items will be removed from sale. In the event that the item has already been sold, I reserve the right to provide a subsitute of an equal or greater value or to offer a refund. If this happens, I will contact you to advise of the situation.
Contact Details
Please use the contact form for any questions or queries or email tiptoptoppers@btinternet.com
Ruth Cunliffe
1 Martinique Drive
Oakenhurst Farm
Lower Darwen
Lancashire
BB3 0SA